The best telehealth software is more than just a video chat system, so make sure that your platform has the features your practice needs. One very important aspect of a great telemedicine system is that it is cloud-based and easy to set up. A frustrating onboarding process can get in the way of a positive video visit experience, so look for a platform that will let your patients access the appointment from a link you send.
Your telehealth software must be HIPAA compliant and secure. It should also have a patient portal that allows patients to schedule appointments online, pay for the visit and securely message with you if questions arise. As with the patient portal, it’s important that the telehealth software is integrated with your EHR software, so that you do not have to switch between various apps to find clinical information. Providers should be able to chart during the appointment.
Finally, make sure that your telemedicine vendor gives you access to live chat and email ticket support in the event that you run into technical issues.