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Frequently Asked Questions

A: For paid users, our team imports patient demographics for no additional fee. Just export your patient list to Excel and we'll handle the rest so that you can get started using our system sooner.

A: No, we do not charge our customers for implementation. Paid users receive an implementation package customized to their plan; all packages include one-on-one trainings, custom template building and an one hour kick-off call.

A person with their hands on the keyboard of a laptop

A: Compatible web browsers include Google Chrome, Mozilla Firefox and Apple's Safari. Please note that DrChrono is not compatible with Internet Explorer. Compatible Software for DrChrono iPad EHR, DrChrono iPhone EMR, DrChrono patient check-in, DrChrono onpatient, DrChrono ICD9 + HCPCS: Apple's iOS 8. Please note that you can operate DrChrono on your laptop (PC or Mac), desktop (PC or Mac) or iPad.

DrChrono's patient demographics on macbook, free drawing capabilties on iPad, and patient messaging on iPhone and Apple watch

A: Yes, DrChrono is certified for both Stage 1 and Stage 2 of Meaningful Use.

Certified meaningful use stage 1 & 2

A: Implementation time is highly dependent on our clients; our most motivated clients typically are implemented within a few weeks. Our platform comes fully loaded with electronic prescriptions, speech to text, electronic billing, scheduling, claims status reports etc. We also provide our paid users with an account manager and one-on-one trainings. It is up to you and your office to decide how quickly you will get up and running with our guidance.

A doctor smiling while looking at an iPad

A: We encourage our clients to customize their DrChrono clinical forms to mirror their old paper forms. As a paid user, our implementation specialists will create a set number of custom forms for your practice according to your needs and requirements. Additionally, you can create your own using our Template Builder.

A: Absolutely. We give you an option to share every form you create by simply uploading your custom forms to our Template Library for everyone to access.

template library

A: Yes, onpatient allows anyone to create an patient account. As a paid user, you can enable your patients to schedule their appointments online, check-in, send secure messages, view their health records and make e-payments.

OnPatient patient portal on macbook and iPhone

A: Yes, we have medical speech to text powered by MModal. The product is specialty specific and adapts to your accent and speaking patterns to transcribe your words accurately into your clinical notes.

A: Yes, we have a full integration with Quest Diagnostics, Labcorp and other third party labs for instant orders and results.

drchrono integrates with Quest
drchrono integrates with LabCorp
drchrono integrates with Diagnostic Laboratory Services

A: Yes, providers in a practice group can share patient information and schedules.

DrChrono providers listed

A: DrChrono offers a complete end-to-end billing solution for your practice. Now you can bill patients directly from DrChrono. Additionally, we offer a sophisticated set of reporting tools to help analyze insurance payments and denials. Find out more.

See more at our Support Center...