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Frequently Asked Questions

A: Moving patient data to DrChrono has never been easier. We have created a simple guide that outlines the types of data we support, formatting requirements, and more. Learn more here.

A: Your plan includes a fixed number of hours for training that are valid for your first 90 days at no additional cost. Additional training hours at any time are available at a rate of $150 per hour. Additional fees may apply for other customization services such as custom form building. Please refer to your Master Service Agreement for more details.

A person with their hands on the keyboard of a laptop

A: Compatible web browsers include Google Chrome, Mozilla Firefox and Apple's Safari. Please note that DrChrono is not compatible with Internet Explorer. Compatible Software for DrChrono iPad EHR, DrChrono iPhone EMR, DrChrono patient check-in, DrChrono onpatient, DrChrono ICD9 + HCPCS: Apple's iOS 8. Please note that you can operate DrChrono on your laptop (PC or Mac), desktop (PC or Mac) or iPad.

DrChrono Product Devices

A: Yes, DrChrono is certified for Stages 1, 2 and 3 of Meaningful Use.

Certified meaningful use stage 1,2 and 3

A: While most practices can launch DrChrono within 30 to 60 days of signing up, the timeline will vary depending on your practice’s stakeholders’ availability, the size of your practice, lead time for obtaining data from your previous EHR, and more. We wrote a blog post for what to expect in the implementation process that expands on this further.

A doctor smiling while looking at an iPad

A: If you are in the implementation period and would like us to build your custom forms, your Master Service Agreement outlines how many forms we can build for you. Outside of the implementation period, we can build custom forms at a rate of $150 per form (or 30 fields). However, we strongly encourage our customers to build and edit their own forms. If you plan to do so, we will train you on the Form Builder while you are implementing DrChrono. You can also refer to our Form Building video tutorial for guidance.

A: Absolutely. We give you an option to share every form you create by simply uploading your custom forms to our Template Library for everyone to access.

template library

A: Yes, onpatient allows anyone to create an patient account. As a paid user, you can enable your patients to schedule their appointments online, check-in, send secure messages, view their health records and make e-payments.

OnPatient patient portal on macbook and iPhone

A: Yes, we have medical speech to text powered by MModal. The product is specialty specific and adapts to your accent and speaking patterns to transcribe your words accurately into your clinical notes.

A: Yes, we have a full integration with Quest Diagnostics, Labcorp and other third party labs for instant orders and results.

drchrono integrates with Quest
drchrono integrates with LabCorp
drchrono integrates with Diagnostic Laboratory Services

A: Yes, providers in a practice group can share patient information and schedules.

DrChrono providers listed

A: DrChrono offers a complete end-to-end billing solution for your practice. Now you can bill patients directly from DrChrono. Additionally, we offer a sophisticated set of reporting tools to help analyze insurance payments and denials. Find out more.