Senior Implementation Specialist- Hunt Valley Location

HUNT VALLEY, MARYLAND / CUSTOMER SUCCESS / FULL-TIME



As part of the Customer Success team, the Senior Implementation Specialist helps clients maximize business value with drchrono solutions with the primary focus to onboard new clients to the drchrono platform. The Senior Implementation Specialist typically works to assess client workflow and requirements, ensure system configuration aligns with requirements, deliver client training and education, and ensure successful client operations on drchrono. The Senior Implementation Specialist will also serve as a functional leader providing guidance and expertise to more junior members. The right candidate will have the ability to interact with clients on a daily basis and help identify and address core business requirements. The Implementation Specialist enjoys meeting with each Implementation Specialist to track proficiency and create individualized career goals.

In this role you will...

  • Lead the Implementation Specialist team by sharing information and knowledge, identifying teamwork issues and standardizing team operations
  • Onboard, train, and serve as a mentor for new Implementation Specialists
  • Identify workflow improvements and work with the Implementation team to enact change
  • Serve as a first point of contact to manage multiple complex accounts during a 30-60 day implementation phase
  • Improve both internal and customer facing implementation documentation including training materials
  • Partner with developers to improve internal tools, test new features, and troubleshoot bugsIdentify and escalate priority issues
  • Research required information using available resources
  • Assess and customize on boarding strategy based on customer needs
  • Train New Clients in all aspects of the drchrono platform
  • Design and run quantitative analysis to understand and predict user behavior

You have...

  • 2+ years in genuine customer facing, Account Management role
  • 2+ years of experience using Salesforce or another CRM
  • 1+ year in a supervisor/ manager role
  • Knowledge of EHR Meaningful Use
  • Demonstrated ability to manage a high volume of clients at any given time
  • Excellent time management, project management and organizational skills
  • Positive and proactive approach to dynamic environment
  • Excellent verbal and written skills
  • Great investigative skills - resourcefulness & persistence is key to success
  • A passion for healthcare

ABOUT DRCHRONO

drchrono is a medical platform for doctors and patients. We are crafting only the best mobile healthcare experience, with a focus on iPad, iPhone, Apple Watch and web. The driving force of our efforts is in changing the way people engage and experience healthcare through electronic health records. We’re building some fascinating stuff. We are a Silicon Valley startup, working out of the chronoplex in SUNNYVALE, CA and Hunt Valley, Maryland. Our focus is on building artistic, intricate, and useful products. You would be part of an entrepreneurial, sharp, capable and curious team. Since our inception, we have attracted over 100k physicians, 10 million patients. So far we’ve booked 20+ million patient appointments and processed 1.5 billion dollars in medical billing per year.

drchrono is ranked by INC 500 as one of the fastest growing private companies in America.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 5 years in a row by Black Book Rankings.

OUR MISSION

We are always asking ourselves, how can we make physicians and patients life better through technology? Our team works on making healthcare better day by day.

  • What we do and look for in people we work with-
  • We don’t settle.
  • Passion, be inspired.
  • Develop entrepreneurs.
  • Put a dent in the universe through healthcare.

No global movement springs from individuals. It takes an entire team united behind something big.

Have questions? Checkout drchrono.com/careers and drchrono.com/tv.