RCM Account Manager - Baltimore Location

BALTIMORE, MARYLAND / BILLING & COLLECTIONS / FULL-TIME




drchrono is building the best in class RCM service in Baltimore, Maryland and we are looking for RCM all-stars like you to help us grow! As an RCM Account Manager at drchrono you will use your deep knowledge of medical billing, payment posting, customer service, AR follow-up and charge entry to maximize patient satisfaction and practice profitability. You will manage multiple clients of varying specialty, size and location and work closely with the VP of RCM to determine quality of vendor work, and provide feedback to all involved in the drchrono RCM process.

RESPONSIBILITIES:

  • You will be the first and main point of contact for all client needs, software concerns, and training.
  • You will be responsible for maintaining frequent and consistent contact with the client to measure the client’s satisfaction and utilization of the drchrono system.
  • You will build your clients’ monthly financial performance reporting and review these reports with the client on a monthly basis.
  • You will travel to client sites and drchrono’s corporate office in Mountain View for training and relationship building.
  • You will help build out and document practice and company specific protocols and processes.
  • You will help develop and suggest new reporting tools needed to analyze a client account.
  • You will provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to the Executive team or clients as needed.
  • You will attend relevant seminars to remain abreast of current issues regarding revenue cycle management, Medicare compliance and HIPAA.
  • You will become an expert in all facets of the drchrono system and know the software inside and out.
  • You will develop your knowledge of clearinghouse technology, a web-based program for eligibility verification, claim submission, and claim status in order to efficiently conduct customer follow-up and maximize revenue.
  • You will learn about and adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance. 
  • You will supervise an assigned AR analyst to ensure consistent audits for our offshore vendors. You will also oversee their weekly and monthly report writing and advise them on project work or research for clients. 

SKILLS:

  • You have a minimum of 3 years’ experience in RCM Account Management. Preferably in an outsourced billing atmosphere with experience serving many specialties, client sizes, and geographic locations.
  • You have excellent written and verbal communication skills and strong customer service skills.
  • You have strong mathematical skills and are familiar with RCM metrics.
  • You are tech savvy and can touch type at least forty (40) words per minute.
  • You have an extensive working knowledge of managed care networks and insurance carriers.
  • You have an excellent understanding of the current Medicare Compliance, OSHA, and HIPAA regulations. 
  • You know how to stay organized and thrive under pressure.
  • You are a team player and know how to maintain great working relationships with clients, co-workers, and vendors.
  • You communicate clearly, effectively, and know how to set and deliver on project expectations.
  • You can prioritize and multi-task and .
  • High school diploma or GED is required.  A college degree is preferred.      

ABOUT DRCHRONO

drchrono is a medical platform for doctors and patients. We are crafting only the best mobile healthcare experience, with a focus on iPad, iPhone, Apple Watch and web. The driving force of our efforts is in changing the way people engage and experience healthcare through electronic health records. We’re building some fascinating stuff. We are a Silicon Valley startup, working out of the chronoplex in Mountain View, CA. Our focus is on building artistic, intricate, and useful products. You would be part of an entrepreneurial, sharp, capable and curious team. Since our inception, we have attracted over 85,000 physicians, 5.5 million patients. So far we've booked 19 million patient appointments and processed 1.2 billion dollars in medical billing per year.

drchrono is ranked by INC 500 as one of the fastest growing private companies in America, listed for two years in a row for 2014 and 2015.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 4 years in a row by Black Book Rankings.

OUR MISSION

We are always asking ourselves, how can we make physicians and patients life better through technology? Our team works on making healthcare better day by day.

  • What we do and look for in people we work with-
  • We don’t settle.
  • Passion, be inspired.
  • Develop entrepreneurs.
  • Put a dent in the universe through healthcare.

No global movement springs from individuals. It takes an entire team united behind something big.

Have questions? Checkout drchrono.com/careers and drchrono.com/tv.