Junior Account Manager - Hunt Valley Location

HUNT VALLEY, MARYLAND / SALES / FULL-TIME



Do you enjoy engaging customers and being the go to guy or gal who knows the answers? Do you have a deep passion around technology and healthcare? Do you live for educating users, making people smile and solving problems? Do you also have a thirst to bring in new revenue for the company, selling new features to current users? Do you want to wear different hats and be a part of both the sales and customer success departments? Are you tenacious, focused, and calm under pressure? If yes, this is the job for you.

In this role you will...

  • Respond professionally to urgent inbound phone calls
  • Be the first point of contact to handle and resolve customer complaints
  • Identify and escalate priority issues
  • Educate users about new product offerings
  • Arbitrate in situations between users
  • Follow up customer calls where necessary
  • Schedule regular "health checks" with our customers to fully optimize their drchrono account
  • Troubleshoot problems and provide relevant information to your customers regarding their accounts
  • Monitor and control numerous concurrent tasks in tandem
  • Train client in all aspects of the drchrono system

You have...

  • A 4-year college degree
  • 1+ year of customer service experience
  • 1+ year of Salesforce.com experience (preferred)
  • Prior experience in account management type roles ensuring customer satisfaction, adoption, and retention
  • A proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
  • Strong verbal and written communications
  • The ability to communicate product value and recognize opportunities
  • An affable personality that blends well with an innovative and vibrant start-up environment
  • EHR / Healthcare experience (Bonus Skill)

ABOUT DRCHRONO

drchrono is a medical platform for doctors and patients. We are crafting only the best mobile healthcare experience, with a focus on iPad, iPhone, Apple Watch and web. The driving force of our efforts is in changing the way people engage and experience healthcare through electronic health records. We’re building some fascinating stuff. We are a Silicon Valley startup, working out of the chronoplex in SUNNYVALE, CA and Hunt Valley, Maryland. Our focus is on building artistic, intricate, and useful products. You would be part of an entrepreneurial, sharp, capable and curious team. Since our inception, we have attracted over 100k physicians, 10 million patients. So far we’ve booked 20+ million patient appointments and processed 1.5 billion dollars in medical billing per year.

drchrono is ranked by INC 500 as one of the fastest growing private companies in America.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 6 years in a row by Black Book Rankings.

OUR MISSION

We are always asking ourselves, how can we make physicians and patients life better through technology? Our team works on making healthcare better day by day.

  • What we do and look for in people we work with-
  • We don’t settle.
  • Passion, be inspired.
  • Develop entrepreneurs.
  • Put a dent in the universe through healthcare.

No global movement springs from individuals. It takes an entire team united behind something big.

Have questions? Checkout drchrono.com/careers and drchrono.com/tv.