Director of Account Management

BALTIMORE, MARYLAND / SALES / FULL-TIME



drchrono is at the forefront of a healthcare and technology transformation, and we’re building the best Sales team in the world. With 95% customer satisfaction and a best-in-class medical platform that doctors, medical professionals, partners and patients love to use, drchrono is the ultimate work environment for talented, driven sales professionals.

As the Director of Account Management you will lead our growing account management team in Baltimore and Mountain View. You will provide the vision and leadership that will inspire your team as the company continues to scale. You will own both client retention and upsell opportunities, and you will be a key part of drchrono’s growth organization as you lead your team to consistently exceed goals.

In the role you will...

  • Become a drchrono product expert and learn to masterfully demonstrate the entire drchrono platform from Patient portal through the iPad EHR.
  • Lead, inspire, coach, manage and motivate our account management team.
  • Attract, hire and develop the best account management talent
  • Act as client contact for escalated issue resolution
  • Ability to lead from the front to handle numerous accounts concurrently, producing and communicating accurate forecast reports
  • You are solutions oriented and can execute quickly in a fast paced environment.
  • Build on an established culture of hard work, energy, fun, positivity and accountability.

You have...

  • 5+ years of sales or account management experience.
  • Experience mentoring junior Account Management team members to train them on sales and relationship building techniques.
  • Experience building and leading high performing account management teams - responsible for both retention and upsell.
  • A passion for healthcare and an entrepreneurial spirit.
  • Experience interacting with both Support and VP of Sales
  • Proficiency with customer success tools & software (Zendesk, Salesforce, Gainsight, Totango, jira, etc)
  • Knowledge of medical terminology and procedures is a plus!
  • You are a highly intelligent and effective sales leader who can effectively move initiatives forward both internally, and with clients.

Our benefits include...

  • Ground floor opportunity at one of the fastest growing digital health companies in the world
  • Competitive salary
  • Stock Options
  • 90% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG

ABOUT DRCHRONO

drchrono is a medical platform for doctors and patients. We are crafting only the best mobile healthcare experience, with a focus on iPad, iPhone, Apple Watch and web. The driving force of our efforts is in changing the way people engage and experience healthcare through electronic health records. We’re building some fascinating stuff. We are a Silicon Valley startup, working out of the chronoplex in Mountain View, CA and Hunt Valley, Maryland. Our focus is on building artistic, intricate, and useful products. You would be part of an entrepreneurial, sharp, capable and curious team. Since our inception, we have attracted over 100k physicians, 10 million patients. So far we’ve booked 20+ million patient appointments and processed 1.5 billion dollars in medical billing per year.

drchrono is ranked by INC 500 as one of the fastest growing private companies in America.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 5 years in a row by Black Book Rankings.

OUR MISSION

We are always asking ourselves, how can we make physicians and patients life better through technology? Our team works on making healthcare better day by day.

  • What we do and look for in people we work with-
  • We don’t settle.
  • Passion, be inspired.
  • Develop entrepreneurs.
  • Put a dent in the universe through healthcare.

No global movement springs from individuals. It takes an entire team united behind something big.

Have questions? Checkout drchrono.com/careers and drchrono.com/tv.