Customer Service Intern

HUNT VALLEY, MARYLAND / CUSTOMER SUCCESS / INTERN



drchrono is seeking an energetic and responsible intern to join our growing team. In this internship you will be exposed to meaningful, hands-on experience in regards to customer support practices for an EHR software. You will focus on learning about meaningful use, MIPS, and MACRA. This will be a part-time position located in our Hunt Valley, MD office.

In this role you will...

  • Partner with the Director of Customer Success on process improvement initiatives and system implementations
  • Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed
  • Create WalkMe content for drchrono users
  • Write support articles in order to improve the user experience

You have...

  • Enrolled and actively attending an accredited college or university working towards a degree in Business/ Healthcare
  • Strong written and verbal communication skills
  • A creative mindset and aptitude for visualizing and adding narrative to technical concepts
  • An ability to think deeply and critically about engaging users
  • Previous internship experience
  • A passion for the healthcare industry

ABOUT DRCHRONO

drchrono is a medical platform for doctors and patients. We are crafting only the best mobile healthcare experience, with a focus on iPad, iPhone, Apple Watch and web. The driving force of our efforts is in changing the way people engage and experience healthcare through electronic health records. We’re building some fascinating stuff. We are a Silicon Valley startup, working out of the chronoplex in SUNNYVALE, CA and Hunt Valley, Maryland. Our focus is on building artistic, intricate, and useful products. You would be part of an entrepreneurial, sharp, capable and curious team. Since our inception, we have attracted over 100k physicians, 10 million patients. So far we’ve booked 20+ million patient appointments and processed 1.5 billion dollars in medical billing per year.

drchrono is ranked by INC 500 as one of the fastest growing private companies in America.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 6 years in a row by Black Book Rankings.

OUR MISSION

We are always asking ourselves, how can we make physicians and patients life better through technology? Our team works on making healthcare better day by day.

  • What we do and look for in people we work with-
  • We don’t settle.
  • Passion, be inspired.
  • Develop entrepreneurs.
  • Put a dent in the universe through healthcare.

No global movement springs from individuals. It takes an entire team united behind something big.

Have questions? Checkout drchrono.com/careers and drchrono.com/tv.