Account Manager - Hunt Valley Location

HUNT VALLEY, MARYLAND / SALES / FULL-TIME



Do you enjoy engaging customers and being the go to guy or gal who knows the answers? Do you have a deep passion around technology and healthcare? Do you live for educating users, making people smile and solving problems? Do you also have a thirst to bring in new revenue for the company, selling new features to current users? Do you want to wear different hats and be a part of both the sales and customer success departments? Are you tenacious, focused, and calm under pressure? If yes, this is the job for you.

You enjoy managing customer communication through various channels, and you’re a pro at it. You love talking with customers, optimizing their accounts, and don’t shy away from solving the tough issues when they arise - in fact, you revel in coming up with creative solutions to create win/win results. You love competition and always strive to be the best you can be. You love the idea of receiving performance-based compensation as that gives you control over what you make. You’re resourceful, smart, and have great judgment. You know your audience - you communicate issues to our engineers and executives on a technical level yet know how to adjust your communication style with the customer so that they understand and are assured by your clear, simple, reassuring language, demeanor, and tone. You can recognize a sales opportunity when you see one and can work with the sales team to contribute to our monthly and quarterly revenue goals. You have a passion and see that drchrono is changing the medical world, fixing healthcare one doctor at a time and you are going to help make that happen.

Responsibilities

  • Respond professionally to urgent inbound phone calls.
  • Being a first point of contact to handle and resolve customer complaints.
  • Identify and escalate priority issues.
  • Educating users about new product offerings.
  • Arbitrating in situations between users.
  • Follow up customer calls where necessary.
  • Scheduling regular "health checks" with our customers to fully optimize their drchrono account.
  • Troubleshoot problems and provide relevant information to your customers regarding their accounts.
  • Monitor and control numerous concurrent tasks in tandem.
  • Train New Clients in all aspects of the drchrono system

Requirements

  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Ability to communicate product value and recognize opportunities
  • Goal-oriented and data-driven
  • Affable personality that blends well with an innovative and vibrant start-up environment
  • 4-year College degree (preferred)
  • 1 year of customer service (preferred)
  • Salesforce.com experience (Bonus Skill)
  • EHR / Healthcare experience (Bonus Skill)

ABOUT DRCHRONO

drchrono is a medical platform for doctors and patients. We are crafting only the best mobile healthcare experience, with a focus on iPad, iPhone, Apple Watch and web. The driving force of our efforts is in changing the way people engage and experience healthcare through electronic health records. We’re building some fascinating stuff. We are a Silicon Valley startup, working out of the chronoplex in SUNNYVALE, CA and Hunt Valley, Maryland. Our focus is on building artistic, intricate, and useful products. You would be part of an entrepreneurial, sharp, capable and curious team. Since our inception, we have attracted over 100k physicians, 10 million patients. So far we’ve booked 20+ million patient appointments and processed 1.5 billion dollars in medical billing per year.

drchrono is ranked by INC 500 as one of the fastest growing private companies in America.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 5 years in a row by Black Book Rankings.

OUR MISSION

We are always asking ourselves, how can we make physicians and patients life better through technology? Our team works on making healthcare better day by day.

  • What we do and look for in people we work with-
  • We don’t settle.
  • Passion, be inspired.
  • Develop entrepreneurs.
  • Put a dent in the universe through healthcare.

No global movement springs from individuals. It takes an entire team united behind something big.

Have questions? Checkout drchrono.com/careers and drchrono.com/tv.